Corrupted Office Cache leads to “Sorry we couldn’t open xxxxx.xlsx” (on SharePoint)

I recently came across a nasty error with only 1 document on our SharePoint intranet that just didn’t want to open anymore. Error message:

Sorry, we couldn’t open…/yyy.xlsx”

After initial search on Google. I found this link.

Following those instructions didn’t work, but the idea was correct: delete the Office cache. So if those instructions don’t work for you either, follow these steps instead:

  1. Double click on the Microsoft Office Upload center, you can find this on your notification bar on the bottom right corner (default location):blog-excelerror-1
  2. Go to settings:blog-excelerror-2
  3. And click “Delete cached files”:blog-excelerror-3

That should do the trick!


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